Returns & Exchanges


Returns & Exchange Eligibility

Return items must be in their original packing and condition - unwashed, unworn, and with Andco KL tag/label intact. 

Please note that we don't offer any refunds to the item purchased, but is exchangeable with other products. 

The following are NOT eligible for exchanges:

  • Sale Items, orders made with promotional codes, bank discounts, gift cards, store credits, birthday discounts and renewal vouchers

Mail it back to us ;

1. To make an exchange, please email us at hello@andcokl.com within 7 calendar days from your order dispatch date.

2. Please wait for a confirmation email with return details from us before mailing the return item(s) back via a fully trackable shipping method.

Please note that, 

- Exchange process will take 7 working days to complete.

- We are not liable for any missing/lost returns sent via non-trackable shipping.

- The return will be void if we do not receive your parcel within this time frame.

- All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item(s).

- We reserve the right to reject any returns that do not fulfil our returns policy.

Exchange Procedure for In-Store Purchases

All in-store purchases should be checked prior to making payment, and are not eligible for returns/refunds.

Size exchanges for regular-priced items are accepted within 7 days from the date of purchase provided the original price tag is intact and the receipt is presented.

We are unable to process a size exchange if your desired size is no longer available.

Colour exchanges are strictly not allowed.

Sale items are final and not eligible for returns/exchanges, we encourage customers to check their sale items thoroughly before purchasing.

Measurement discrepancies

Please note that measurements may vary 0.5 - 0.75 inches due to manufacturing processes.

The true color of an item may also vary slightly due to strong studio lighting and inevitable discrepancies arising from individual computer resolutions.

Please also note that prints may vary due to manufacturing processes.

These aspects are not considered to be defects and are therefore non-eligible for returns.